General
Where is your jewellery made?
All of our jewellery is designed and manufactured in-house at our studio and factory in Condell Park, Sydney, Australia. Our team of skilled jewellers carefully craft each piece with a commitment to quality and detail.
Is your jewellery made to order?
Yes, all of our jewellery is made to order. This allows us to minimise waste and ensure that each piece is crafted just for you. Estimated production and delivery timeframes are listed on each individual product page.
Orders & Shipping
How long will my order take?
Production timeframes vary depending on the piece and are outlined on each product page. Once your order has been completed, you’ll receive a shipping confirmation with tracking.
Please note that made-to-order pieces may take several weeks, and we recommend checking the estimated timeframe before placing your order.
Do you offer express shipping?
Yes, we offer express shipping options at checkout. However, please keep in mind that this applies to the shipping time only and does not reduce the production lead time for made-to-order items.
Can I track my order?
Once your order has shipped, you’ll receive a confirmation email with tracking details. If you haven't received this, please contact us.
Natural vs Lab-Grown Diamonds
What’s the difference between natural and lab-grown diamonds?
Natural diamonds are formed over millions of years beneath the Earth's surface, while lab-grown diamonds are created in controlled laboratory environments using advanced technology. Both have the same physical, chemical, and optical properties.
Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are 100% real diamonds. They offer excellent value and are a more sustainable alternative to mined stones.
Can I choose between natural and lab-grown diamonds?
Can I choose between natural and lab-grown diamonds?
Absolutely. We offer both natural and lab-created diamonds and are happy to discuss the best option for your needs and budget.
Payments
What payment methods do you accept?
We accept Visa and Mastercard and other major payment options. All transactions are securely processed.
Warranty
Do you offer a warranty?
Yes, we offer a 12-month warranty on all jewellery for any manufacturing faults. This does not cover general wear and tear, misuse, loss, or damage caused by improper care.
Please contact us if you believe your item may be eligible for repair under warranty.
Jewellery Care
How should I care for my jewellery?
Jewellery should be removed before showering, swimming, exercising, or sleeping. Avoid contact with lotions, perfumes, and harsh chemicals.
We recommend gently cleaning your jewellery with a soft cloth and storing it in a dry, fabric-lined box when not in use.
Ring Sizing
How do I know my ring size?
We recommend getting your finger professionally measured at our studio. If you’re unsure, we also offer a ring sizing guide and can assist via email.
Do you offer resizing?
Yes, we offer a one-time complimentary resizing on eligible rings within 14 days of purchase. Some styles or settings may not be resizable — please enquire before placing your order.
Returns & Exchanges
Do you accept returns or exchanges?
We accept returns or exchanges on eligible unworn items in their original condition within 14 days of delivery.
Please note that custom, made-to-order, engraved or resized items are final sale and not eligible for return or exchange.
To begin a return, visit our returns page.