Terms and Conditions

General – Terms and Conditions

Welcome to the Steven James Jewellers website. By using this site, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should not use this site.

1. GENERAL
   All products and services offered on this site are provided by Steven James Jewellers and are intended for customers located within Australia only. Use of this website is subject to Australian law.
2. ORDERS
   Orders placed through our website are subject to availability and acceptance. Steven James Jewellers reserves the right to refuse or cancel any order for any reason, including inaccuracies or errors in product or pricing information.
3. PRICING All prices listed are in Australian Dollars (AUD) and include Goods and Services Tax (GST). Prices are subject to change without notice.
4. PRODUCT DESCRIPTIONS
   We make every effort to ensure that product descriptions and images are accurate. However, we do not warrant that descriptions or other content on the site are accurate, complete, reliable, current, or error-free.
5. SHIPPING
   Steven James Jewellers only ships within Australia. International shipping is not available. Shipping times may vary depending on the product and location. We are not responsible for delays caused by third-party shipping providers.
6. RETURNS AND EXCHANGES
   Returns and exchanges are subject to our Returns & Exchanges Policy. Please refer to the separate Returns and Exchanges document for full details.
7. LIMITATION OF LIABILITY
   Steven James Jewellers shall not be liable for any damages resulting from the use or inability to use this website or the performance of the products, even if Steven James Jewellers has been advised of the possibility of such damages.
8. COPYRIGHT AND TRADEMARK
   All content included on this site, such as text, graphics, logos, and images, is the property of Steven James Jewellers and is protected by copyright laws. All trademarks displayed on this site are owned by or licensed to Steven James Jewellers.
9. GOVERNING LAW
   These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.
10. CHANGES TO TERMS
    Steven James Jewellers reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the site following any changes constitutes acceptance of those changes.

If you have any questions about these Terms and Conditions, please contact us at:

Steven James Jewellers
Unit 9/35 Birch Street, Condell Park NSW 2200
02 97903349

info@stevenjamesjewellers.com.au

Returns & Exchanges

At Steven James Jewellers, we take pride in crafting timeless pieces of exceptional quality. Our dedication to excellence extends to your experience with us, including any returns, exchanges, or adjustments you may require.

We are pleased to offer exchanges within 14 days of purchase. To be eligible, items must be returned in their original, unworn condition, with all packaging and accompanying materials intact.

Should you wish to arrange an exchange or have any questions about the process, our team is here to assist. Please contact us at info@stevenjamesjewellers.com.au and we’ll be happy to help.

Product Care & Sizing

At Steven James Jewellers, we are committed to creating timeless pieces that feel as beautiful to wear as they are to behold. To help ensure the perfect fit and care of your jewellery, please find our sizing and maintenance guidelines below.

Ring Resizing

We are pleased to offer a complimentary first-time resize for rings purchased within 14 days.

• Additional resizes or those requested beyond the 14-day period may incur a fee, depending on the complexity of the work.
• All resizes are carefully assessed by our jewellers to ensure they meet our standards for craftsmanship and care.
• A significant resize — such as adjusting a ring to fit a different finger — is considered a change of mind and may incur a fee.

To arrange a resize, please contact us at info@stevenjamesjewellers.com.au or visit your nearest boutique.

Bracelet Adjustments

We are pleased to offer bracelet length adjustments or exchanges within 14 days of purchase.

• Adjustments requested after 14 days, or extensions beyond our standard sizes, may incur a fee, quoted upon assessment.
• Any price difference from an adjustment will be issued as store credit or may be applied toward another item.
• Bangles and cuffs cannot be resized due to their design and are not eligible for exchange after the 14-day window. We kindly recommend confirming your size at the time of purchase.

For personalised support, feel free to contact our team or visit a boutique.

Chains

If you require a different chain length, we are happy to offer an exchange or add an adjustable link within 14 days of purchase.

• Requests made after the 14-day period or beyond our standard lengths may incur a fee, quoted upon assessment.
• Chain extensions are available upon request and will be quoted based on the required length and style.

Should you wish to explore adjustment options, please contact us at info@stevenjamesjewellers.com.au — our team is here to assist you.

Earrings

For hygiene reasons, earrings can only be exchanged within 14 days of purchase, and only if they remain unworn, unused, and returned in their original condition with all packaging intact.

All exchange requests are subject to review before approval to ensure the piece meets our safety and quality standards.

Please don’t hesitate to reach out to us or visit a boutique for guidance.

Warranty & Repairs

At Steven James Jewellers, every piece we create is a labour of love, crafted with meticulous attention to detail. We stand behind our work with a twelve-month warranty from the purchase date, covering any issues that arise due to manufacturing defects. Please keep your proof of purchase handy to make use of this service.

• For specifics on what manufacturing issues are covered, please see our FAQ page.
• This warranty does not extend to damage from everyday wear, accidental mishandling, or any repairs or alterations performed outside of our studio, which will void the warranty.

If your jewellery needs attention or repair, our expert team is ready to help restore it:

1. Start by emailing info@stevenjamesjewellers.com.au with photos of your piece, details about the issue, and your purchase receipt.
2. We will then provide instructions on how to safely send your jewellery to us for a thorough assessment.
3. After examining your piece, we’ll share a clear overview of the necessary repair work along with a fair quote.

Returning Your Jewellery

Your satisfaction is very important to us. If you’d like to exchange your piece or receive store credit, please ensure your jewellery is returned in pristine condition — unworn and carefully placed back into its original protective packaging.

• Kindly note that return shipping costs are to be covered by the customer.
• We are unable to accept returns for items that have been worn or show signs of use.
• Should your item arrive damaged, altered, or not in its original saleable state, we will arrange to return it to you at your cost.

How to Begin Your Return

To start the return process, simply reach out to us at info@stevenjamesjewellers.com.au and request your Return Merchandise Authorization (RMA) number.

Once received, we’ll send you a short form to complete and include with your return shipment.

Important: Returns without an RMA number and completed form cannot be accepted and will be sent back to you.

Please pack your jewellery securely in its original box, include the completed form, and send it via an insured express service requiring a signature upon delivery.

While we take great care, we cannot be responsible for items lost or damaged during their journey back to us.