Steven James Jewellers ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with us online, or shop in-store.
1. What Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Date of birth (if provided for special offers)
- Payment information (via secure third-party payment processors)
- Purchase history
Non-Personal Information
- IP address
- Browser type and version
- Device type and operating system
- Website usage data (pages visited, time spent, etc.)
2. How We Collect Your Information
We collect information when you:
- Place an order online or in-store
- Subscribe to our mailing list or newsletter
- Create an account on our website
- Contact us via forms, email, or phone
- Participate in promotions or competitions
- Visit our website (via cookies and analytics)
3. How We Use Your Information
We use your personal information to:
- Fulfil and manage your orders
- Process payments securely
- Communicate order updates and customer service responses
- Send you promotional materials (only with your consent)
- Improve our website and shopping experience
- Conduct analytics and monitor usage trends
- Comply with legal and regulatory obligations
You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
4. Disclosure to Third Parties
We do not sell your personal information.
We may share your information with:
- Payment gateways
- Shipping providers
- Email marketing platforms
- Analytics providers
- IT and website hosting services
These third parties are only given the information necessary to perform their services and are required to safeguard your data.
5. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and serve targeted ads. Cookies collect non-personally identifiable information.
You can control cookie settings via your browser or opt out of certain tracking by visiting:
Network Advertising Initiative Opt-Out
6. Data Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We store data on secure servers and use SSL encryption on our website. While no method is 100% secure, we follow industry best practices to safeguard your data.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Withdraw consent for marketing
- Request deletion of your data (subject to legal obligations)
To exercise your rights, please contact us using the details below.
8. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us:
Steven James Jewellers
Unit 9/35 Birch Street Condell Park NSW 2200
Phone: 02 97903349